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Susan McGraw
Founder, Susan McGraw Consulting


Susan McGraw is an expert at designing and implementing strategies to support individuals, teams, organizations, and communities to proactively manage change, enhance performance, and achieve extraordinary results.


For over twenty-five years, Susan has served as a consultant, facilitator, trainer, speaker, or coach, specializing in career and organizational development, change management, and strategic planning. She has traveled throughout the U.S., Puerto Rico, Mexico, and Canada, influencing over 100,000 people through her work. 


Susan has worked with organizations as small as one and as large as Fortune 500 corporations, in industries as diverse as government, education, healthcare, community-based non-profits, technology, aerospace, utilities, and consumer products. She has provided services to the employees of international companies, such as Microsoft and NASA, and to local organizations, such as Washtenaw County, Ozone House, Literacy Coalition, and Girl Scouts of Southeastern Michigan, to name just a few.


The projects she supports are as diverse as:

  • Fostering a major culture change for a County Government which enhanced efficiency, effectiveness, and accountability. 

  • Partnering with an Employee Advisory Council to design and implement an in-house Employee University to deliver customized training to over 3,000 employees, resulting in a significant return on investment.

  • Designing Career Transition Centers and training staff to provide workshops, coaching, and resources to support experienced workers in making a smooth job or career change.

  • Facilitating a volunteer-driven planning process to ensure that outdoor camp properties meet the changing needs and desires of young girls and teens for a 30,000 member leadership development organization.    

  • Serving as a coach to support governmental agencies in building strong collaborations with community-based organizations to design programs to meet unmet community needs.

  • Facilitating a collaborative planning process with multicultural neighborhood teams to design programs to support children, ages 0-5, in developing the skills required for school readiness.


After being in the central coast of California for many years, Susan McGraw Consulting is now based near Ann Arbor, MI.  She is a graduate of the University of Michigan, Ann Arbor.   

Jane Kinnaman
Market Research Consultant


Jane Kinnaman has a marketing research career that has spanned nearly thirty years, conducting all phases of research for suppliers, manufacturers, and her own company.  Jane‘s research and consulting experience includes working on both the supplier and client sides of the business.  She has experience in developing and implementing a wide variety of research methodologies with diverse objectives in both the qualitative and quantitative arenas. 


Research has been developed for companies including Kaiser Permanente, Maritz, Ralston Purina, Toyota Motor Sales North America, J.D. Power & Associates, Hilton Hotels, General Motors, Disney, Avery Dennison and KB Home.


Jane’s clear understanding of client objectives results in the development of appropriate research methodologies and targeted surveys.  In addition, her marketing perspective ensures that reports answer the questions needed to help management make informed decisions.


While Jane has experience that runs a broad spectrum of clients, the health care industry has been an ongoing area of expertise evaluating hospitals, renal care facilities and adjunct services.



Marla Benson, SPHR
Employee & Organizational Development Consultant


Marla Benson, SPHR, is a Human Resources Consultant with specializations including Executive/Management Coach, Conflict Management Systems, Solutions & Training (Certified Mediator), Leadership & Employee Performance Management Systems & Implementation, Customer Service Hospitality & Call Center Training and more. 


Clients include Hoag Hospital, Newport Beach; Kaiser Permanente, Toshiba America Medical, Girl Scouts of Southeastern Michigan, Microsoft and more admired and high-performing organizations.


Marla integrates the most relevant and current education and certifications:

  • SPHR, Senior Professional in Human Resources, a certificate rating by the Human Resource Certification Institute

  • Purdue University Alternative Dispute Resolution (ADR) Certificate

  • Certified Workplace Mediator (MTI - Mediation Training Institute)

  • Certified Workplace Mediation Trainer (MTI - Mediation Training Institute)

  • Keirsey Temperament Profile Certified Professional

  • Cornell University Executive Leadership Certificate

  • Cornell University Change Leadership Certificate

  • Cornell University Project Leadership Certificate

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